Patti Game Privacy Policy – How We Handle Your Data

01Introduction

This Privacy Policy explains how patti game ("the Platform", "we", "us") collects, uses, stores, and protects the personal information of players who register and use the patti game website at pattigame.win. It applies to all users of the platform — whether you are browsing as a visitor, in the process of registering, or an active registered player.

We understand that Pakistani players value their privacy. Sharing personal details and payment information — particularly through a digital platform — requires trust. This policy is written to be straightforward and clear so you know exactly where you stand, without having to decode legal language to understand what is actually happening with your data.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy. By registering a patti game account, you confirm that you have read and understood how your personal data is handled as described in this policy.

02What Personal Information We Collect

Patti game collects personal information in two broad categories: information you provide directly, and information that is generated automatically through your use of the platform.

03How We Collect Your Information

Patti game collects personal information through the following channels:

• Direct registration: When you create a patti game account, you provide your name, email address, mobile number and date of birth directly through the registration process.
• Account verification: If identity verification is required — for example, to process a withdrawal above a certain PKR threshold — you may be asked to submit a copy of your CNIC or other identity document.
• Payment transactions: When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or another supported method, transaction reference data is generated and associated with your account.
• Platform usage: Your gaming activity — including game sessions, bet amounts in PKR, results and bonus usage — is automatically recorded as part of normal platform operation.
• Technical systems: IP addresses, device information and session data are collected automatically when you visit pattigame.win or use the platform.
• Customer support: If you contact patti game support by email or live chat, the content of that communication is recorded.
• Cookies and similar technologies: As described in Section 7, cookies collect certain browsing and session data when you use the platform.

04How We Use Your Personal Information

Patti game uses the personal information collected for the following purposes:

• Account operation: Creating and managing your patti game account, verifying your identity and age, and maintaining your PKR balance and transaction history.
• Transaction processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent activity, money laundering and abuse of the bonus system.
• Platform improvement: Understanding how Pakistani players use the platform in aggregate — which games are popular, how navigation flows, where technical issues arise — so that the platform can be improved over time.
• Customer support: Responding to your queries, resolving disputes and managing account-related requests.
• Responsible gaming: Monitoring gaming patterns to identify players who may be showing signs of problem gambling behaviour and offering appropriate tools or interventions.
• Communications: Sending you account notifications, security alerts, and — only where you have opted in — promotional communications about bonuses, PSL season offers and new games.
• Legal obligations: Maintaining records required under applicable anti-money-laundering and know-your-customer obligations, and responding to legitimate requests from authorities where legally required.

05Payment Data and PKR Transactions

All deposits and withdrawals on patti game are denominated in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and other mobile wallets. When you initiate a payment transaction, the actual processing of funds occurs through the payment provider's own secure infrastructure.

Patti game does not store full card numbers, full bank account numbers, or complete JazzCash or Easypaisa credentials on its own servers. What is stored is a transaction reference, the PKR amount, the payment method type used, and the date and time of the transaction — this is necessary for your account balance to be correctly maintained and for withdrawal verification.

• All PKR payment data is transmitted over encrypted connections (TLS/HTTPS).
• Transaction records are retained as part of your account history for a minimum period required for financial record-keeping and dispute resolution purposes.
• Withdrawal requests are verified to confirm the receiving account belongs to the registered account holder — this check involves comparing the name on the payment account against the name registered with patti game.
• If a chargeback or payment dispute is raised by your bank or payment provider, patti game may share relevant transaction records with the payment provider to resolve the dispute.

06Sharing Your Personal Information

Patti game does not sell or rent your personal data to any third party. Your information is shared only in limited circumstances and only to the extent necessary for the purposes described below:

• Payment processors: JazzCash, Easypaisa, Raast, banks and other payment partners receive the transaction data necessary to process your PKR deposits and withdrawals. Each payment provider operates under its own privacy and data protection arrangements.
• Identity verification services: Where a third-party identity verification service is used to check your CNIC or other documents, the relevant identity data is shared with that provider for the sole purpose of verification. The provider is contractually bound to use the data only for that purpose.
• Technology and infrastructure providers: Cloud hosting, content delivery and platform technology providers may process data on patti game's behalf as part of operating the platform. These providers are bound by data processing agreements.
• Fraud and security services: Where fraud prevention tools or security monitoring services are used, certain technical data (such as IP addresses and device fingerprints) may be shared with those services.
• Legal requirements: Patti game may disclose personal data when legally compelled to do so — for example, in response to a valid legal process or to comply with applicable anti-money-laundering regulations.

In all cases where data is shared with third parties, patti game takes reasonable steps to ensure those parties handle your data responsibly and only for the stated purpose.

07Cookies and Tracking Technologies

Patti game uses cookies and similar tracking technologies on the pattigame.win website. Cookies are small text files stored on your device when you visit the site. They help the platform function correctly, remember your session and improve the experience for Pakistani players.

• Essential cookies: Required for basic platform functions such as maintaining your login session and keeping your PKR balance visible while you navigate between game sections. The platform cannot function correctly without these.
• Functional cookies: Remember your preferences such as language and display settings so you do not have to reset them each visit.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited, how long sessions last, where players navigate. This data is used in aggregate to improve the platform and is not linked to your individual identity.
• Security cookies: Help detect and prevent fraudulent activity, bot access and session hijacking attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the platform — you may not be able to maintain a login session or access certain features if essential cookies are blocked.

08How Long We Keep Your Data

Patti game retains personal data for as long as your account is active and for a reasonable period after account closure to fulfil legal, financial and dispute resolution obligations. Specific retention periods by data type:

• Account and identity data: Retained for the lifetime of the account and for a minimum of five years after account closure to meet financial record-keeping standards.
• PKR transaction records: Retained for a minimum of five years after each transaction to support dispute resolution and comply with financial reporting obligations.
• Gaming activity records: Retained for the lifetime of the account and for up to three years after account closure.
• Support communications: Retained for up to two years after the conversation is closed unless the matter relates to a dispute that requires longer retention.
• Technical and session data: Typically retained for up to twelve months unless retained longer for security investigation purposes.
• Marketing preferences: Retained until you update your preferences or close your account.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

09How We Protect Your Information

Patti game implements a range of security measures to protect the personal and financial information of Pakistani players. These include:

• Encryption of data in transit using TLS/HTTPS across all pages of pattigame.win, including login, deposit and withdrawal flows.
• Encryption of sensitive data at rest within the platform's databases and storage systems.
• Strict access controls that limit which staff members and systems can access personal data, based on the principle of least privilege.
• Regular security assessments and monitoring of platform infrastructure for vulnerabilities and unauthorised access attempts.
• Secure handling and disposal procedures for any physical documents containing personal data.

Despite these measures, no digital platform can guarantee absolute security. Players are encouraged to take their own precautions — using strong unique passwords, logging out after each session, and reporting any suspected unauthorised account access to [email protected] immediately.

10Your Rights Over Your Personal Data

As a patti game player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data that patti game holds about you. We will respond to access requests within a reasonable timeframe.
• Right to correction: If personal data held by patti game is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly within your account settings.
• Right to deletion: In certain circumstances — for example, where data is no longer necessary for the purposes for which it was collected — you may request deletion of your personal data. Note that some data cannot be deleted if it must be retained to fulfil legal or financial obligations.
• Right to restrict processing: You may request that patti game restricts certain uses of your data while a dispute or correction request is being resolved.
• Right to withdraw consent: Where processing is based on your consent — for example, receiving marketing emails about bonuses and PSL promotions — you may withdraw that consent at any time through your account communication preferences.

To exercise any of these rights, contact the patti game support team at [email protected] with your request. Please include your registered email address and a clear description of your request.

11Minors and Age Restriction

Patti game is strictly an 18+ platform. We do not knowingly collect or process personal data from individuals under the age of 18. If you are under 18, you are not permitted to register or use the platform in any capacity.

If patti game becomes aware that personal data has been collected from a minor — whether through a fraudulent registration or any other means — the account will be immediately closed and any data associated with the account will be deleted, along with any balances being forfeited in line with the Terms and Conditions.

If you are a parent or guardian and believe that a minor may have created an account on patti game using your or their details, please contact [email protected] immediately so the account can be identified and closed without delay.

12Changes to This Privacy Policy

Patti game may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to applicable data protection standards, or changes in the services offered to Pakistani players. When material changes are made, registered players will be notified through the platform or via their registered email address.

The "Last Updated" date at the top of this page always reflects when the current version of the policy came into effect. We recommend revisiting this page periodically — particularly before each PSL season or major platform update — to stay informed about how your data is handled.

Continued use of patti game after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact support to request account closure.

13Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or the handling of your personal data on patti game, please contact the support team:

For data deletion or access requests, include your registered email address and account username in your message so the support team can locate your account records efficiently.